FAQs

How will I be notified of any emergency with my water?
The Lehighton Water Authority utilizes Notify System Software for a public callout system, please keep your contact information updated with the Utility Office in order to receive the phone calls and text messages.


What is the fee if my meter bottom is broke / I have no water complaint?
The property owner shall be responsible for the cost of replacing (cost to include labor and materials) any meter broken due to the negligence by property owner/tenant or property owner’s complaint of “no water” deemed to be property owner’s issue.


I am selling my house. What do I have to do?
Please contact the Utility Billing Office at 610-377-4004 to request a final reading.
Review Borough Ordinance Tab on our home screen about shared water lines.


How can I pay my bill?
You can access our Online Customer Bill Pay Portal


You can Mail your payments to:
Lehighton Borough
Utility Billing Office
P.O. Box 29
Lehighton, PA 18235


LWA/Borough of Lehighton has a Drop Box located at (North Street side of building)
1 Constitution Avenue
Lehighton, PA 18235

Cash Payments are accepted inside Borough Hall in the Utility Billing Office


How often am I billed for water service?
LWA customers are billed on a monthly basis. Bills remaining unpaid after a period of twenty-one (21) days from the billing date will be subject to the addition of a five (5%) percent penalty.


Does LWA add flouride to the water?
No. LWA does not add flouride to the water system.


I water my garden and lawn in the summer. How will this affect my bills and what are my options?
If you water outside during the summer, be prepared for a higher than normal bill. One option could be to use a rain barrel to capture rainwater from downspouts for use in your yard/garden. A lid, mesh fabric or several drops of baby oil on the surface will prevent mosquitoes from breeding.


What if my bill is very high, but I haven't watered outside?
A bill that is higher than expected, but not due to outside watering, may indicate leaking toilets or pipes. One leaking toilet can lose as many as three to five gallons each minute, often silently. The three most common toilet leaks are: flapper, siphon tube, and overflow leaks. To test your toilets for a flapper leak, put some food coloring into the top of your toilet tank, wait at least 20 minutes, then check the toilet bowl. If the color has seeped into the bowl, you have a flapper leak. In that case, using the turn off valve, turn off the toilet until it is repaired. If you suspect a leak, contact a plumber. A delay in investigating the reasons for increased consumption can result in a future high bill.


I think my meter is broken and that is why I have high reads at my property?
When meters start to age they run slower – the meters will never run fast and slow and run fast again causing higher usage. The only way to have higher usage is to have water pulled thru the meter. How this occurs is by either more consumption or consecutive usage at the property which is causing the higher consumption. Meters are not connected to electricity, and only the dials move when water is passing through the meter area.